**Overview:** We are seeking a professional and customer-oriented Front Desk Agent to join our team. The ideal candidate should have a background in hotel management or hospitality, possess excellent customer service skills, and be proficient in front desk operations. **Duties:** - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Handle guest inquiries and provide information about hotel services - Manage reservations and ensure accurate data entry - Assist with night audit procedures when required - Address guest concerns and resolve issues promptly - Operate phone systems and manage incoming calls effectively - Maintain a neat and organized front desk area **Requirements:** - Previous experience in a front desk or hospitality role is preferred - Strong customer service skills with a focus on guest relations - Proficiency in phone etiquette and handling guest inquiries - Familiarity with hotel operations and reservation systems - Bilingual proficiency is a plus - Knowledge of hospitality management practices is advantageous Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic environment where customer service excellence is paramount. If you are passionate about hospitality and enjoy interacting with guests, we invite you to apply for this exciting position.
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Overnight shift
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person