The Front Office Supervisor assists the Assistant General Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.
Responsibilities:
Essential Job Tasks:
1. Assists in the operations of the Front Desk by supervising all Guest Service associates.
2. Ensures guest satisfaction by responding to a guest request in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests.
3. Fills in at the Front Desk during busy periods or when staffing needs dictate.
4. Performs other duties as assigned by management.
OTHER TASKS
1. Must be able to convey information and ideas clearly
2. Must be able to evaluate and select among alternative courses of action quickly and accurately
3. Must work well in stressful, high-pressure situations
4. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
5. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
Qualifications:
- Prior front desk supervisor experience
- Preferred Hilton experience
- Ability to work irregular shifts, weekends, holidays, and overtime as activity levels demand
Job Type: Full-time
Benefits:
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overnight shift
- Overtime
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 2 years (Required)
Work Location: In person