Job Title: Customer Service Representative
Company: 4Sight
Location: New Orleans, Louisiana
Job Type: Full-Time
Job Description: 4Sight is seeking a motivated and customer-focused Customer Service Representative to join our team in New Orleans. As a Customer Service Representative, you will be responsible for providing excellent service to our customers, handling inquiries and resolving issues promptly and professionally. Your ability to communicate effectively and problem-solve will contribute to our goal of delivering exceptional customer experiences.
Responsibilities:
- Answer incoming customer calls and respond to emails promptly and professionally.
- Assist customers with order placement, modifications, and cancellations.
- Resolve customer issues and complaints in a courteous and effective manner.
- Process returns, refunds, and exchanges according to company policies.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Collaborate with team members to improve customer service processes.
- Stay updated on product knowledge and company policies.
- Adhere to company policies and procedures to ensure a smooth workflow.
Requirements:
- Previous experience in a customer service role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and conflict resolution skills.
- Ability to handle high call volumes and work efficiently in a fast-paced environment.
- Proficiency in using computer systems and customer service software.
- Strong organizational skills and attention to detail.
- Dependability and punctuality.
- Positive attitude and a willingness to learn.
What We Offer:
- Competitive hourly wage and benefits package.
- Comprehensive training and opportunities for career development.
- A supportive and collaborative work environment.
- Employee discounts on products and services.
- Opportunities for growth and advancement within the company.
How to Apply: If you are passionate about providing excellent customer service and enjoy helping others, we would love to hear from you! Please submit your resume