SERVICE REPRESENTATIVE (TELLER)
Essential Functions:
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Accept cash items deposits, and complete regulatory forms and logs are required.
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Verifies amounts on deposits and examines checks for endorsement.
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Enters deposits in depositors’ passbooks, if applicable, or issues receipts to customers.
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Cashes checks and pays out money upon verification of signatures and customer balances.
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Places hold on accounts for uncollected funds.
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Balance cash and ATM (if applicable) transactions daily. Process general ledger entries as required.
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Order supply of cash to meet daily needs, count incoming cash and prepare cash for shipment.
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Provide additional customer service, including sell domestic exchange, travelers’ checks, money orders, cashier checks, payments of loans and pay off, payments of safe deposit box, etc.
- Maintain proper log of official checks, night depository, etc.
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Promote Bank’s services and cross-sale Bank’s products.
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Make concentrated efforts to solve customer problems.
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Make recommendations to supervisor about possible methods to improve department functions.
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File signatures cards and maintain supplies for the teller area.
Competencies:
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Customer focus
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Building strong relations
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Communication
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Business acumen
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Problem analysis & solution
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Ownership
- Vision & values
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Collaboration & teamwork
Required Education and Experience:
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Previous cash handling experience
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Strong knowledge of Microsoft Office
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Good mathematical and communication skills
Preferred Education and Experience:
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A formal training as a teller in a finance institution
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Three years of experience in a similar job or equivalent combination
Other Duties Disclaimer:
Please note this position profile is not designed to cover or include a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EOE/DV/M/F/DFWP