The Field Service Representative is dedicated to monitoring our core inventory apartments at move-in and after move-out, ensuring the guest experience meets expectations.
Essential Job Duties and Responsibilities:
Organizational Strategy & Results
· Complete move-in/move-out inspections/forms
· Properly setting up housewares within any unit but mostly core inventory units
· Taking proper inventory of unit prior to guests arrival
· Ensuring applicable amount of keys, fobs, parking passes have been given to the guest at move-in and confirming all have been returned at move out.
· Knowledgeable about property access points and documenting information for the guest to ensure their arrival and departure run smoothly.
· Able to identify quick resolution for any concerns to be rectified before the guests arrival
· Thorough communication with direct supervisor and staff for efficient results
· Staging furniture and housewares as needed
· Perform miscellaneous service requests as needed
· Have constant supplies to ensure units are adequately prepped, as needed
· Confirm all electronics work and function properly with remotes and cable/internet access
· Maintain brand standards within all units
Minimum Qualifications (Knowledge, Skills, and Abilities) Education:
· Associates degree from an accredited college or university is highly desired
· 2+ years in corporate housing, relocation, real estate, hospitality or related field with client management experience or business to business related experience
· Able to lift 25 pounds
· Detail oriented
· Excellent time management skills
· Exceptional customer service skills
Job Type: Full-time
Pay: $23.18 - $25.24 per hour
Shift:
Application Question(s):
- Do you have a vehicle?
- Are you able to commute to various locations in Washington, DC and Northern Virginia?
- Do you have housekeeping experience?
Ability to Relocate:
- Washington, DC: Relocate before starting work (Preferred)
Work Location: On the road