Position: Customer Service Representative
Location: Honolulu, HI
Pay: $17/hour
Experience: Related customer service experience desired
Education: High school diploma or GED
Type: Full-time; Direct Hire
Schedule: Mon, Tues, Thurs, Fri, 8 a.m. to 5 p.m.; Saturday, 8 a.m. to 3 p.m.
Staffing Solutions of Hawaii is seeking a Customer Service Representative to join a growing and dynamic team!
Job Description:
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Provide an exceptional experience during every customer interaction and creates lifelong raving fans of our family of brands
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Create and maintain a warm, friendly and personalized customer experience with a service focused attitude
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Provide excellent customer support through responding to phone calls, emails, etc. in a professional and timely manner
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Assist customers with their questions about various topics including but not limited to delivery questions, returns, exchanges, etc.
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Help customers resolve delivery and product issues; assist customers efficiently to ensure a positive experience
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Follow through on service orders, generates exchanges, arranges for pick up or orders parts to complete service orders
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Assist customers with determining warranty claim coverage
Position Requirements:
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Excellent verbal and written communication skills.
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Experience in customer service, sales, or other related fields.
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Excellent organizational skills, attention to detail, and able to handle deadline pressures.
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Ability to learn and work with various office software and systems.
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Experience with using a point of sale system and data entry.
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Flexible and adaptable to changes in processes and procedures.
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Ability to use good judgment in making decisions which have significant impact on the
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Company’s credibility, operations, and services.
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Ability to organize and prioritize tasks and responsibilities.
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Ability to work in a team environment.
Staffing Solutions of Hawaii does not just connect you with a job; we offer a Professional Mentoring & Education Program to help you be great at your job, love it, and grow.
Staffing Solutions of Hawaii is a company of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.