Customer Service Representative
Join Our Dynamic Team!
About Us: Are you ready to embark on a career that allows you to make a meaningful impact on people's lives every day? The Benjamin Ogle Agency with American Family Insurance seeks a passionate and customer-focused individual to join our team as a Customer Service Representative. If you thrive on helping others and enjoy flexibility, we want you on our team!
Key Responsibilities: As a Customer Service Representative, you'll be the friendly face of our agency. You will answer phones, handle billing inquiries, and payments, coordinate prospecting activities, cross-selling, social media strategies and set personalized insurance reviews. You'll also handle tasks such as entering leads, claims follow-up, and other tasks as needed to support the agent.
What We Offer:
- Competitive Compensation: Enjoy a competitive hourly pay rate starting from $17/hour, depending on your experience level.
- Paid Time Off: Take advantage of paid time off and holidays to recharge and maintain a healthy work-life balance.
- Opportunities for growth within the agency.
- Flexible work schedule.
- Paid Training.
Qualifications:
- Education: High school diploma or equivalent.
- Experience: Two years of customer service experience is preferred, but we value individuals with a positive attitude and a commitment to exceptional service.
- Required: Must obtain insurance license (Property & Casualty) within 90 days of hire date. The costs to get licensed are reimbursed.
Why Join Us: At the Benjamin Ogle Agency, we believe in the power of diversity and inclusion. Your unique ideas and experiences matter to us, and we are committed to fostering a culture that encourages innovation. As a valued team member, you'll contribute to a positive and empowering environment that inspires, protects, and restores our customers' dreams in ways they never imagined.
Note: The Customer Service Representative is a staff member of the agency and not an employee of American Family Insurance.
If you're ready to be a part of a team where your passion for customer service can shine, apply today, and let's create positive experiences together!
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
Shift:
Weekly day range:
Work setting:
Work Location: In person