Job Requirements
We are seeking a skilled User Experience (UX) Researcher to join our dynamic team. In this role, you will lead research-based product improvement and evaluation projects, providing actionable insights that drive product development and customer success. You will work closely with global cross-functional teams, including product managers, designers, and engineers, to ensure our products are highly usable, desirable, and aligned with business goals.
Key Responsibilities
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Plan, design, and conduct user research studies to gain user insights, validate designs, and drive product strategy.
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Analyze and synthesize qualitative and quantitative data to generate actionable insights.
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Develop user personas, journey maps, and other research artifacts to communicate insights to the team.
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Present research findings and recommendations to stakeholders at all levels of the organization.
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Facilitate brainstorming sessions, product design workshops, and other meetings that utilize design thinking approaches to fuel ideation and product design.
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Conduct secondary research, including literature reviews, competitive reviews, and desk research.
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Collaborate with cross-functional teams to integrate user research into the product development process and contribute to product strategy
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Advocate for the user throughout the product development lifecycle.
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Stay up-to-date with the latest UX research methodologies, tools, and industry trends.
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Continuously improve our research methods and processes, and manage research operations including a participant database and a research repository.
Work Experience
- Bachelor’s or Master’s degree in Human-Computer Interaction, Computer/Information science, or a related field.
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2+ years of experience in UX research, preferably in a technology startup, agency, or SaaS product-focused company.
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Demonstrated expertise with qualitative and quantitative research methods such as usability testing, in-app surveys, heuristic review, and user interviews.
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Demonstrated knowledge of the design thinking process and HCI/UX principles and best practices.
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Experience with usability testing tools, survey platforms, and data analysis software.
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Excellent collaboration, communication, and presentation skills.
Benefits
We want you to be your best self and to pursue your passions!
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Benefits/programs to support holistic employee health
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Flexible hours and working schedules
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Growing organization with career pathing and development opportunities
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Tons of perks and extras in every location for all Phenoms!
Diversity, Equity, & Inclusion
Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.
We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!
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