-Serve as the first point of contact for customers seeking mobile asset related technical assistance over the phone or email
-Monitoring and maintaining of OCFO mobile assets and reporting issues to Telecom ISP/Cloud Hosting Vendor (OCTO)using Service Now Portal ticketing system.
-Managing Helpdesk Tickets of mobile asset related issues using Zendesk.
-Perform technology refreshes, mobile devices iOS update in accordance with OCTO Intune policy
-Ability to document work activities into meaningful incidents or tasks in the Zendesk system.
-Performs all duties in accordance with OCFO policies and procedures
-Maintain inventories of all OCFO mobile assets using the FCMS inventory and Verizon Portal to secure assets
-Participate in the development of the documentation of mobile asset infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.
-Participate in meetings as required and directed to insure clear communication within IT Operations.
-Install and move assets as required according to OCFO IT Operation processes.
-Demonstrated experience delivering Intune Device Enrollment development and support
-Understanding of Enterprise Mobility Security and Windows Server design, configuration and administration
-System (hardware) and application(software) installation and configuration
-System security and monitoring using installed tools as well as external tools
-Ability to work in a collaborative environment
-Innovative thinking and problem solving
-Ability to work different shifts
-Self-driven and motivated
-Excellent hand and eye ability working with micro parts and services
-Good organizational and follow through skills
Job Types: Full-time, Contract
Pay: $40.00 - $46.00 per hour
Expected hours: 40 per week
Schedule:
Education:
Experience:
- Voice, Video and Data Comms systems: 5 years (Required)
- large comms networks: 5 years (Required)
- telecom system PBX/ACD/UIP: 1 year (Required)
- asset management in the areas of hardware and software: 1 year (Required)
- network, telecommunications and mobile devices: 1 year (Required)
- Call Center environment: 1 year (Required)
Ability to Commute:
- Washington, DC 20024 (Required)
Work Location: Hybrid remote in Washington, DC 20024