Job Functions:
- Maintain sustainable customer relationships and trust through open and interactive communication.
- Answer parts sales incoming calls and email quickly to provide support.
- Process incoming POs and RFQs.
- Initiate and log customer service claims, NCRs and warranties following through to completion.
- Capture and coordinate lead times from Purchasing and MRP.
- Evaluate part arrival dates, assign appropriate due dates and alert customers of order status.
- Initiate expediting process for in-house and purchased goods.
- Aid in the organization of shipments and deliveries.
- Assist with consignment, longwall box counts, and order entry.
- Assist with the monitoring and handling of rebuild cores.
- Provide any clerical and data entry support needed.
- Work efficiently with other departments on quoting, part development, and changes.
- Other functions as assigned.
Requirements:
- Minimum 1 year of sales or customer service experience.
- Knowledge of Made2Manage, UPS World Ship and Microsoft Office programs.
- Strong written and verbal communication skills.
- Strong problem analysis and problem resolution skills.
- Active listening and learning skills.
- Ability to organize, prioritize, and manage time effectively.
- High level of professionalism.
- Detail-oriented.
Brookville Equipment Corporation is a world class American manufacturer of innovative, powered transportation solutions for mining/tunneling, rail freight, and passenger transportation. Our company was established over a century ago. If you would like to work for a company that has a long history of producing high quality products and can provide a positive workplace culture, then BROOKVILLE may have the opportunity you are seeking.
Brookville Equipment Corporation is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by Federal, State, and/or Local Laws.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Prescription drug insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Relocate:
- Brookville, PA 15825: Relocate before starting work (Required)
Work Location: In person