Benefits
SERVPRO offers:
- Competitive compensation
- Superior benefits
- Career progression
- Professional development
And more! As the front-line representative of the SERVPRO® brand, the Restoration Supervisor or Crew Leader demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.
Key Responsibilities
- Coordinate and perform production processes as scheduled and ensure quality control
- Manage the customer and client experience and overall customer satisfaction tracked with online reviews
- Communicate clear expectations to restoration technicians and supervise their activities
- Document a detailed and accurate job file to support the services provided
- Manage labor and consumable item usage on assigned projects
- Communicate with restoration project manager and office staff on project progress and issues
Additional Responsibilities:
- Communicate and follow all OSHA guidelines for job safety
- Manage assets by protecting and using equipment and materials properly
- Coach and train restoration technicians
Position Requirements
- Valid driver’s license
- High school diploma/GED (preferred)
- At least 1 year of experience in cleaning, restoration, or construction
- IICRC certifications - WRT minimum
Skills/Physical Demands/Competencies
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning agents
- Ability to successfully complete a background check subject to applicable law
Each SERVPRO® Franchise is Independently Owned and Operated.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, color, religion, sex, disability, age, national origin, veteran status or any other characteristic protected by law.
Job Type: Full-time
Pay: $45,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Monday to Friday
- On call
- Overtime
- Weekends as needed
Supplemental pay types:
Application Question(s):
- Are you legally authorized to work in the US?
- Our employment process requires an in-depth background investigation verifying clear criminal history. Are you willing to proceed with this application?
- How many years of experience do you have in the commercial cleaning and restoration or insurance industry?
- Do you have any IICRC certifications? IF so which certs have you obtained?
- Do you have experience writing estimates?
- How many years of management experience do you have?
- Are you a bilingual Spanish speaker?
- What are your salary expectations?
- How would you define customer satisfaction?
Education:
- High school or equivalent (Preferred)
Experience:
- Restoration: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person