Job Description Leasing Agent
Leasing Agent – San Marcos, TX
Responsible for the leasing, marketing, online marketing, and promotion of positive resident relations of multi-family residential apartments.
Job Responsibilities:
- Greet prospects and qualify by covering all leasing criteria (ask questions; utilize internal systems, completing guest cards and managing communication within CRM, etc.).
-
Immediately record all telephone and in-person visits on online system and on appropriate reports.
-
Inspect models and available “market ready” and communicate related service needs to Property Manager.
-
Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
-
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
-
Update availability report, collect all documentation and process applications for approvals. (i.e., credit check, rental history, etc.) Submit qualified screened applications to the Property Manager for approval.
-
Follow up with applicant with updates regarding application status.
-
Ensure apartment is ready for resident to move-in on agreed date.
-
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities that meet prospect’s needs.
-
Secure new resident signature(s) on appropriate paperwork prior to move-in. Complete new resident orientation.
-
Assist in monitoring renewals. Distribute and follow-up on renewal notices.
-
Monitor advertising effectiveness. Gather information about market comps in the area and provide to Property Manager for accurate market analysis.
-
Represent the company in a professional manner at all the times and have a positive can-do attitude.
Administrative
-
Accept rental payments and give immediately to Assistant Property Manager/Property Manager.
-
Type lease and complete appropriate paperwork and input information into Appfolio accurately and on a timely basis. Review with the Property Manager prior to obtaining signatures.
-
Maintain current resident files.
-
Maintain and record daily inspections for the community.
-
Distribute all company or community-issued notices.
-
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
-
Assist management team with other various tasks as required.
-
Consistently implement policies of the community.
Resident Retention
-
Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
-
Quickly complete maintenance service request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
-
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests on a weekly basis.
-
Maintain open communication with Property Manager and Maintenance Supervisor.
-
Contribute to cleanliness and curb appeal of the community on continuing basis.
-
Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
Neighborhood Marketing
-
Participate in outreach marketing activities on a regular basis to obtain prospective residents.
-
Advise residents of referral concessions (if permitted).
-
Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
-
Distribute newsletters, pamphlets, flyers, etc.
-
Conduct market surveys and shop competitive communities.
Essential Job Functions:
-
Fair Housing knowledge.
-
Demonstrate an ability to support and contribute to the community team.
-
Demonstrate strong oral and written communication skills.
-
Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
-
Must possess a positive attitude and the ability to smile under all circumstances.
-
Participate in training to comply with new or existing laws.
-
Ability to work a flexible schedule, including evenings and weekends.
-
One (1) years’ experience in relevant leasing, customer service preferred.
-
Neat, clean, and professional at all times throughout the workday and/or whenever present in the community.
-
Comply with expectations as demonstrated in the employee handbook.
-
Demonstrate the ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Core Values:
To achieve success, candidates must embrace certain core principles and values.
-
Honesty
-
Integrity
-
Competence
-
Tenacity & Enthusiasm
-
Creativity
-
Professionalism
-
Drive
Safety Responsibilities:
-
Learn and ensure compliance with all company, local, state, and federal safety rules.
-
Ensures that unsafe conditions are corrected promptly.
Additional Requirements:
Attendance is an imperative job function.