At Abalta Technologies Inc., we value providing superior customer service and are committed to the successful operation of our information technology systems. The job description for the IT Help Desk Technician role is to handle IT tasks, conduct systems maintenance & improvements, and assist employees & contractors with questions and problems concerning computer systems, hardware, and software. The IT Help Desk Technician will perform IT systems maintenance and grooming, perform IT systems operational and security improvements, and assist employees remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. The IT Help Desk Technician will be an excellent problem-solver with outstanding communication and customer service skills.