About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Responsibilities
Peraton is currently seeking skilled and qualified candidates for our
Business Systems Specialist position. The Business Systems Specialist will be a member of our team supporting the United States Postal Service on-site in Washington DC.
The business systems specialist will be providing desk-side and remote support, telecom and network services support, program management services support and white-glove treatment to the executive leadership.
Day to Day Work Responsibilities:
- Analyze, evaluate, and make recommendations on current and proposed systems and architecting cost-effective solutions to ensure systems developed make the most of resources and technology available in meeting business requirements.
- Facilitates the installation, maintenance, and security of large-scale computer and telecommunications installations.
- Coordinates with business units to identify and provide end users with appropriate computer and technology deliverables (e.g., hardware, software, equipment).
- Provides IT support to business units and end users (e.g., on-site users, remote users) for escalated requests.
- Troubleshoots and identifies IT related issues with hardware and software inventory to prioritize necessary fixes to end users' issues in a timely manner.
- Utilizes computer and telecommunication assets to document hardware and software inventory usage. Reports on productivity.
- Manages inventory of computer and technology devices; coordinates IT deployments within an assigned office to ensure standardization of configurations. Facilitates hardware and software updates to end users including imaging and deployment activities to support and maintain inventory management.
- Provides technical guidance and timely follow-up to users of desktop and laptop computers, desk and mobile phones, tablets, multifunction printers, software, and telecommunication systems.
- Responds to trouble tickets and requests in a timely manner. Documents all issue resolutions through trouble ticket tracking system. Escalates complex issues to management and keeps management informed of resolution history.
- Research emerging industry best practices and trends to identify the latest information technologies that are introduced into the marketplace.
Core Work Schedule: 7:00 AM ET -3:30 PM ET, Monday-Friday
Work Location: 475 L'Enfant Plaza SW , Washington, DC 20260
This position is 100% on-site.
Qualifications
Basic Qualifications:
- Bachelor's degree with 5+ years' experience, master's degree with 3+ years' experience or high school diploma/ged with 9+ years' experience.
- Ability to obtain and maintain a Public Trust clearance.
- U.S. Citizenship or Green Card Holder (Must reside within the U.S. for the past 5 years with no more than 6 months outside travel of the U.S. during this time frame.
- Experience with operating systems concepts and facilities, specifically WINTEL.
- Knowledge of basic security principles (anti-virus/anti- spam/firewall/patching/network access).
- Ability to research evolving industry standards in hardware, software, equipment, and telecommunications systems.
- Ability to use information systems to manage trouble tickets, requests, and control inventory.
- Ability to configure hardware and software to maintain standard system designs.
- Ability to troubleshoot and provide technical support for computer, telephone systems and mobile devices and related peripheral equipment.
- Knowledge of desktop and laptop computers, tablet and Smart Phone technologies, and related peripheral equipment.
- Experience with Microsoft Office Suite products Target Salary Range
$66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors.
SCA / Union / Intern Rate or Range
EEO
An Equal Opportunity Employer including Disability/Veteran.
Our Values
Benefits
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
- Paid Time-Off and Holidays
- Retirement
- Life & Disability Insurance
- Career Development
- Tuition Assistance and Student Loan Financing
- Paid Parental Leave
- Additional Benefits
- Medical, Dental, & Vision Care