The Florida Dental Association, a constituent of the American Dental Association serving more than 8,000 member dentists, is seeking a bilingual (English/Spanish) Membership Coordinator with a friendly, customer-focused, professional demeanor. This position will play a key role in building and maintaining relationships with members and prospects to grow our membership base. As a part of the membership team, the Membership Coordinator will primarily:
- Serve as a primary point of contact for a portfolio of members to include onboarding and providing support throughout the year
- Conduct daily outbound calls to members and prospects, as well as communicate by email, text, phone, etc.
- Handle member and prospect inquiries
- Support the member renewal process and assist with data hygiene
- Work closely with our districts on member recruitment and retention efforts
- Serve as a subject matter expert on the various products and services available to members
REQUIREMENTS
- An Associate's degree or higher is preferred with excellent interpersonal, communication (both verbal and written) and organizational skills with the ability to successfully multi-task and prioritize tasks
- Fluent in both spoken and written English & Spanish
- Experience with Salesforce/Fonteva is a plus.
- Requires computer proficiency in Microsoft Office suite (particularly Outlook, Teams, Word and Excel)
- Ability to work independently and as a collaborative team member.
- Some travel may be required 2-4 times per year
THIS IS NOT A VIRTUAL POSITION and is located at our headquarters at 545 John Knox Rd Ste. 200, Tallahassee, FL 32303. For consideration, the candidate MUST send a cover letter and résumé to the Director of Member Relations and also complete the Indeed Phone Interviews and Skills Assessment. NO PHONE CALLS, PLEASE. The FDA offers a 35-hr. work week and a generous benefits package including four weeks of paid time off, eleven paid holidays, medical, dental, disability, 401k, etc. For employment, candidates must satisfactorily pass a background and credit check.
Job Type: Full-time
Pay: $48,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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Application Question(s):
- Why are you the best candidate for the Bilingual Membership Coordinator position?
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Work Location: In person