ECS is seeking a IT Technician position with an emphasis on customer service and triage. This position is on site at the Orlando office
Responsibilities:
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Serve as the first point of contact for employees seeking technical assistance over the phone or email
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Perform remote troubleshooting through diagnostic techniques and pertinent questions
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Determine the best solution based on the issue and details provided by employees
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Walk the employee through the problem-solving process
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Direct unresolved issues to the next level of support personnel
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Provide accurate information on IT products or services
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Record events and problems and their resolution in logs
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Follow-up and update employee status and information
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Pass on any feedback or suggestions by employees to the appropriate internal team
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Identify and suggest possible improvements on procedures
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Requirements:
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Security Clearance
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1+ year of front-line, tier 1 IT helpdesk support experience
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AS Degree or current student working towards IT degree.
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Certifications, A+, Network + and Security +
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Understanding of Office 365 management
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Understanding of Microsoft Active Directory
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Tech savvy with working knowledge of office automation products, databases and remote control
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Good understanding of computer systems, mobile devices and other tech products
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Ability to diagnose and resolve basic technical issues
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Employee oriented and cool-tempered
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Comfortable in a high paced, agile environment
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Excellent interpersonal skills, judgment, and decision-making skills
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Excellent written, verbal and organizational skills
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Other systems used AWS and Linux