Description:
Welcome to ONE!
While we’re headquartered in sunny Arizona, we’ve always got travel on our minds. We’re in the business of creating transformational technology and business solutions using our decades of expertise creating unique travel programs and products combined with next generation technology
Job Summary:
In this high-energy sales environment, you will be the voice of our brand, engaging with our valued guests over the phone to understand their needs and provide them with the best options available. Your primary focus will be on delivering exceptional service while maintaining a competitive spirit that drives results. If you're ready to make a significant impact, this is the opportunity you've been waiting for.
Key Responsibilities:
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Handle inbound calls from guests, providing expert assistance and offering additional options to enhance their experience.
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Sell cruises and upsell add-on services/products to maximize customer satisfaction and revenue.
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Utilize consultative selling techniques to understand guests' preferences and deliver personalized recommendations.
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Exceed quality phone standards and consistently meet or surpass monthly performance targets.
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Provide comprehensive product knowledge to customers, highlighting how they can derive maximum value from our offerings.
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Ensure outstanding service delivery for all products and services, fostering customer loyalty and repeat business.
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Take ownership of metrics and outcomes, embracing accountability for your performance.
Requirements:
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High School Diploma or equivalent.
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1+ years of experience in a contact center environment, with a track record of sales success.
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Previous exposure to the cruise and travel industry will be highly advantageous.
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Excellent verbal communication skills to effectively engage and build rapport with customers.
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Track record and ability to understand new technology with ease.
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Experience with Microsoft Office suite of products.
Business Attire:
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Professional business attire is required for this role reflecting a polished and professional appearance.
Compensation:
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$20 Base plus uncapped commission
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Year 1: $65,000 to $70,000+
What we offer:
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Exclusive Team Member Travel Discounts
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Affordable Medical Insurance
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100% Employer Paid Dental and Vision Insurance
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HSA with Company Contribution
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401(k)
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Basic and Voluntary Life & AD&D
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Pet Insurance
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Covered Parking
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Amazing Culture!
Office Highlights – Scottsdale, AZ
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Modern office design
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Fully equipped gym is available to all employees
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Basketball Court – Perfect way to take a break and recharge during the day!
*Physical Requirements*
Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
*ONE* is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.