Overview:
The At Your Service Center Colleague is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards.
What you will do:
- Provide an exceptional customer experience by ensuring the customer is always the # 1 priority
- Acknowledge customers in a friendly and helpful manner
- Assist customers in all aspects of the total store experience, including customers using devices to shop and compare
- Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure collection area is organized so the customer pick-up experience is friction-free
- Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders. Conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer
- Be proficient in Macy’s point of sale systems and all transactions, including processing returns and non-congruent items
- Demonstrate knowledge of store products and services to drive sales and minimize returns
- Sell gift cards and work to resolve customers’ Macy’s card issues, as needed.
- Follow store’s audit policies and procedures
- Adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures
Who you are:
- Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate.
- Flexible availability, including days, evenings, weekends and holidays.
- Ability to communicate and share information with diverse groups of customers and peers.
- Self-starter in adapting quickly to changing customer expectations and needs.
- Resourceful and able to adapt quickly to changing priorities.
- 1-2 years retail or customer service experience preferred.
Job Type: Full-time
Pay: $15.00 - $18.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
- Every weekend
- Monday to Friday
Work Location: In person