Organize and facilitate the schedule of work to be completed through dispatching of service technicians.
Duties:
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Schedule Technicians for Service Calls.
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Communicate the schedule to customers and technicians.
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Plan Preventative Maintenance schedules for various customers and equipment.
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Update customers on status of calls.
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Coordinate with other departments to ensure the technician is prepared to service the equipment.
Coordinate service techs to meet customer deadlines.
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Skills:
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Proficient use of Windows operating system.
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Proficient use of Google Apps for Business.
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Exceptional customer service skills.
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Ability to thrive and keep a positive attitude in a high tempo, stressful environment.
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Ability to coordinate schedules of 20+ technicians covering territory of multiple states.
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Familiarity with CAD (computer-aided dispatch) systems.
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Exceptional ability to visualize geographical data and efficiently route techs using computer mapping software.
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Must be able to devise plans of action while be willing and able to adjust plans regularly to keep pace with an ever‐changing service landscape.