At MB2 Dental, we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT Field Services Technician to provide installation and maintenance for equipment in the field. Their duties include installation, troubleshooting, and repairs. A successful Field Service Technician candidate can adapt to a variety of work environments and quickly solve problems. Their main responsibility is to provide excellent customer service while maintaining equipment, with specific Field Service Technician job duties:
Objectives of This Role:
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Rapid response readiness to assist with information technology systems issues at MB2 Dental partner offices
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Work with vendors and in person through systems configuration, troubleshooting, and systems maintenance
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Listen attentively to end-user questions and concerns and offer optimal solutions
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Prioritize end users’ satisfaction in all communications, directing unresolved issues to next-level personnel
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Work with Systems Administrations and Networking Engineering staff teams to provide partnered offices with superior onsite service
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Represent MB2 Dental with professionalism and integrity while helping end users and partner offices
Responsibilities:
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Preparing statements of work for planned field deployments
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Installing or upgrading equipment maintained by MB2 Dental in various field locations
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Configuring hardware and software components after installation
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Performing routine maintenance on technology equipment
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Testing equipment to troubleshoot the issues
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Documenting installation and repairs in ITSM ticketing systems
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Maintaining all tools and equipment used during service calls
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Teaching customers how to use the equipment properly as needed
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Ability to lift 75lbs. servers and computers, etc
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Provide Tier 2 support to the MB2 Dental Service Desk
Skills and Qualifications:
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Experience with virtual machines in a VM-Ware and Hyper-V environment
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Excellent problem-solving and analytical skills
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The ability to break down technological processes and deliver clear, step-by-step instructions
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Strong verbal and written communication skills
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Commitment to providing exceptional customer service
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Exceptional time management capabilities
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Capable of traveling from one place to another for work purposes and can deal with changing schedules
Preferred Qualifications
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An associate or bachelor's degree in IT computer science or a related certification is preferred
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2+ years of technical experience in the industry
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Proficiency with the installation and repair of servers and standard office equipment