SCOPE
Interacts directly with group and contacts/customers, sales & catering team, banquets, front office, housekeeping engineering, accounting and General Manager, ensuring adherence to customer service, guest satisfaction, a positive attitude and strong work ethic.
PRIMARY RESPONSIBILITIES
Assist Sales and Catering managers in all areas of sales, catering and conference services
Introduction Letter
Meeting/Event Information
Wedding Information
Knowledge & experience with Delphi.FDC/Salesforce
Group Resume/BEO per the client specifications and requirements
Rooming Lists (OnQ, R & I
Responsible for generating correspondence to the following departments:
Banquet Event Orders/Program Outlines
Group & Catering Resumes
Verify & Enter rooming lists, individual group/catering reservations, group room Pickup per contract, Airline Manifest room block entry
Complete VIP/Amenities per client’s preferences
Correspondence Memos to all departments and internal communication as required
· To assist with guest request, whenever required
· To provide information and answer guest’ questions/requests. Never tell the guest “I don’t know”. Seek the correct answer
· To command a working knowledge of the rates, size, layout, bed types and special features of all guest suites
· Working knowledge of all special rates/packages – requirements, restrictions, special arrangements, services/amenities included.
· Working knowledge and completion of all daily, weekly and/or reporting requirements as assigned
· To assist sales & catering with site inspection preparation
· To be aware and familiar with all VIPs, meetings, functions, meetings and social events in the hotel.
· Working knowledge of all operating departments in the hotel – their functions.
· Read and review all memos posted. Maintain a positive attitude when assisting others and within the work environment…..Enjoy what you do!
· Maintain and adhere to company policies and values.
QUALIFICATIONS
Education/Experience: High school diploma
Certification: N/A
Skills: Good written/oral communication
The statement in this job description is intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
License/Certification:
- Driver's License (Preferred)
Ability to Relocate:
- Orlando, FL 32801: Relocate before starting work (Required)
Work Location: In person