nCred can only accept applications from individuals residing in TN or GA and who will be working from one of those states throughout their tenure with nCred.
This position requires experience working with Provider Enrollment projects. Applications without this specific experience will not be considered.
nCred is a national company providing credentialing services to the healthcare industry. We are currently seeking to fill a full-time position in our Provider Enrollment department. Our provider enrollment department works with client physicians and other non-physician providers to coordinate the process of credentialing and contracting with insurance companies.
Essential Duties and Responsibilities:
- Primary responsibility for all inbound client inquiries about existing projects including phone, chat, and email communications
- Responsible to return all voicemail messages to the main call queue within 24 hours
- Work with internal Enrollment team to resolve client relations issues
- Primary point of contact for discussing client dissatisfaction and developing a plan for resolution
- Outbound communication with clients when projects are complete to request feedback
- Preparation of credentialing applications, letters, rosters and other communication with insurance networks as needed
- Inbound telephone call handling to answer questions from clients, insurance companies, and other healthcare organizations
- Outbound calls to insurance carriers to verify credentialing application progress and to expedite the credentialing process
- Data entry and document maintenance of physician/provider information
- Documenting interactions with insurance networks and clients in the nCred software platform
- Coordinate work assignments among enrollment team assigned to the region
- Maintain relationships with insurance network contacts as well as clients
Essential Skills, Experience and Education:
- 2+ years in provider enrollment / payor credentialing with a solid understanding of the credentialing and contracting process
- Answer each candidate screening question accurately and completely
- Experience working remotely
- Able to meet productivity goals and operate in a monitored environment
- Ideal candidate must be highly self-motivated with proven work history record
- Requires a high level of accuracy in all work
- Requires someone capable of working independently to achieve production goals
- Excellent computer skills required. nCred utilizes Google business applications (docs, sheets, Gmail, etc), Adobe Acrobat, Salesforce.com, and various other applications
- Knowledge of Google Meet and Vonage softphone application helpful
- Excellent telephone communication skills to interact with insurance companies, clients, staff, and prospects
Job Location
This remote position is only available for candidates residing in one of the following states: TN, GA. Qualified candidates will be required to meet the following basic requirements along with other remote worker requirements to be discussed during interviews:
Remote work requirements
- Must reside in either TN or GA
- Have a dedicated workspace in your home that allows for privacy
- Have adequate high speed internet
- Adequate desk and workspace for the computer equipment provided by nCred
- Additional requirements discussed during interview
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
- Have you ever worked remotely before?
- What payors have you prepared credentialing applications for?
- What states have you worked in preparing and submitting provider enrollment applications?
- Describe how your knowledge, skills, and experience (specifically provider enrollment skills) combine to make you a fit for this role. *Please Note that we place great emphasis on your response to this question when evaluating your application. Applications without a response will not be considered.*
- Does the posted salary range for this position meet your requirements?
Experience:
- Provider Payor Credentialing: 2 years (Required)
Work Location: Remote