Application Support Specialist
Application Support Specialist resource to provide system engineering support for the installation and maintenance of Microsoft Tools developed on the Microsoft Dynamics Platform. The tools provide a correspondence management solution for our customer. The resource will manage the end users across various agencies. If new to Microsoft application the Support Service Specialist is expected to quickly develop a deep understanding of the application, the program’s environment, and the overall client context. Ability to handle large amounts of responsibilities that include: develop/refine standard operating procedures to manage multiple ticketing systems across the client portfolio
- Onsite functional business system operation support
- Responds to end user requests and troubelshoot issues escalatedfrom the client users, provides reports and recommendations to management on an ongoing basis
- Identify areas of improvement for the application operations for all tenants/team members
- Develop, analyze, and disseminate performance metrics
- Serve as a Functional SME helpdesk analyst
- Escalate concerns and issues to Senior project engineers
- Able to communicate effectively and professionally via phone or email
- Publish and update articles to the project team’s Knowledge sharepoint
- Serve as application SME in support of various deliverables, processes, and expectations.
- Research complex issues and apply troubleshooting methods or escalation as needed.
- Lead solution deployment for various customers in the Newport News area.
- Lead onsite executive briefings, conduct workshops and leadership training sessions.
- Provide quality assurance and oversight during development of cloud based custom application to track customer project requirements.
- Manage internal training initiatives for large geographically distributed teams for software consultants including hosting bi-weekly trainings, creating knowledge repository, and managing a team web forum to ensure our customers receive high value service from our experts.
- Ability to learn new systems, concepts by applying technical and research skills
- Review and revise SOP’s to maintain support readiness.
- 100% onsite work, in downtown Austin, TX
Basic Qualifications & Requirements
- Must be local to Austin or ability to commute to downtown Austin.
- Must have Secret Clearance
- Must be U.S. Citizen
- Strong verbal and written skills
- 1-2 Years Support of a Software Application, preferably Microsoft-based
- 1-2 Years of Help Desk and Troubleshooting Support
Job Type: Full-time
Pay: $55,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience level:
Schedule:
Application Question(s):
- Active Clearance Required
Education:
Security clearance:
Ability to Relocate:
- Austin, TX: Relocate before starting work (Preferred)
Work Location: In person