Description
We are currently seeking a Level 2 technician with the drive and determination to help us support our client base with great customer service skills. This position reports to our Service Manager. The position is office based and will require onsite visits at our clients in and around Boca Raton, FL. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we'd like to talk to you. This is a great learning experience, with plenty of room for growth with a growing company. If you like new things, this is the place for you.
Responsibilities include
Troubleshooting user problems over the phone, onsite, and with remote control technologies. Identifying, documenting and troubleshooting user computing issues to resolution and maintaining customer satisfaction.
Requirements
- Minimum Skills Required:
- Minimum 5+ years of IT experience
- Microsoft Certified is a plus
- CompTIA certified is a plus
- Excellent knowledge of our supported software and technologies
- Strong interpersonal skills required to effectively communicate with users and vendors
- Passion for teamwork, continuing education, problem solving and exceptional customer service
- Must be well spoken, organized, detailed-orientated, dependable and flexible
- Experience with:
- Troubleshooting computers, hardware and software related issues
- Microsoft Office
- Microsoft 365 Management
- Microsoft Windows 10 & 11
- Azure AD
- Microsoft Windows Server 2019 & 2022
- Valid driver's license and proof of insurance
- Background check and drug screen required
- Reliable transportation
Thanks you for your interest in BoomTech
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Compensation package:
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person