Job Summary:
We are seeking a dynamic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting customer satisfaction. If you are a motivated individual with a passion for customer service, we want to hear from you.
Duties:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide information about products and services
- Process orders, returns, and exchanges
- Upsell products and services to customers when appropriate
- Analyze customer feedback to improve service quality
- Conduct outbound calling campaigns to engage with customers
- Collaborate with sales team to meet customer needs
Skills:
- Excellent verbal and written communication skills in English
- Proficient in data entry and CRM systems
- Ability to upsell products effectively
- Strong analytical skills to interpret customer feedback
- Experience in sales or customer service role
- Ability to communicate effectively with customers
- Multilingual abilities are advantageous for this role
Join our team and enjoy competitive compensation, opportunities for career growth, and a supportive work environment. If you have a passion for delivering exceptional customer service and possess the skills mentioned above, we encourage you to apply for this exciting opportunity.
Please note that all positions at our company are paid.
Job Type: Full-time
Pay: $18.00 - $26.00 per hour
Expected hours: 23 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
- Work from home
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: Remote