ENS Security is a leading provider in Design, Development, Manufacture & Distribution of Surveillance (CCTV), Low-Voltage and Networking Products which was founded in 2000. ENS Security is headquartered in New York and has branch locations in California, Florida, Texas, Illinois and our newest location in Markham, Ontario, Canada.
While most businesses fantasize about reaching a goal that represents the pinnacle of their achievements where they can define their success, we don't define ourselves by a finish line; instead, we think that true success is a never-ending quest to keep growing, no matter how high we go. We do this by investing everything we have in our people, by keeping them happy, inspired, and motivated to be the best versions of themselves.
About this role:
As a Customer Service Agent, you play a vital role in the company's daily operation. We are seeking a friendly, responsible, patient, and energetic customer service representative.
The position is Monday-Friday, 8:30am-5:30pm and is On-Site in our City of Industry, California office.
ESSENTIAL JOB FUNCTIONS:
- Assist customers with basic technical or product issues (such as password resets, mobile app setup, etc) in a friendly and enthusiastic manner
- Assist customers with system setup and product configuration via phone & emailing guides
- Ensure that long term customer relationships are protected by providing value added services
- Refer customer concerns about billing practices and charges for services rendered to the appropriate department for investigation and resolution
- Maintain professional and technical knowledge by attending manufacturer training, conferences, etc., as assigned by the supervisor
- Record customer support cases and maintain records, reports and suggestions for better operation and product improvement.
- Support sales team in a timely manner, provide updated information to Sales
- Disclose and update the Project Manager of any new notes, details, or situations regarding a registered Project when a customer asks.
- Assist with the completion of all in-house assembly/test/checkout tasks, as required
- Help to resolve potential problems before they can have a negative impact on the customer and the company
- Seek guidance and direction as necessary for the performance of duties
QUALIFICATIONS AND SKILLS
- Experience in ticketing systems
- Excellent verbal and written communication skills
- Multitasking
- Friendly and confident
- Positive and energetic
Job Type: Full-time
Pay: $40,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Weekly day range:
Work setting:
Application Question(s):
- What's your desired pay for this position?
Experience:
- Customer service: 1 year (Preferred)
- Help Desk: 1 year (Preferred)
- Ticketing System: 1 year (Preferred)
Work Location: In person