JOB ID 208089
Kansas Department for Children and Families | www.dcf.ks.gov
Prevention & Protection Services
Northwest Region/Junction City Service Center
Position Summary & Responsibilities
The Kansas Department for Children and Families is hiring innovators and leaders. If you believe people have the capacity to progress, succeed, grow, and do well in life, you can discover your purpose here! Find more than just a job with DCF. You can be part of the growth and opportunity for our team to help serve the individuals and families in your community. Thrive With Us and find your career and purpose!
- Engages and interviews customers to obtain required information to appropriately identify which agency services customer wishes to access.
- Provides applications and information about agency services to customers seeking assistance.
- Sets up and maintain paper and electronic files for cases.
- Thoroughly researches computer systems such as KAECSES, KS Cares, FACTS, KAECSES CSE, KIPS, KIDS, and KMIS to determine if customer has had prior involvement with agency and completes all required documentation to open, review, update, transfer and close cases in all systems according to program/policy requirements.
- Assigns intakes of child & adult abuse and neglect to Protective Investigators and Protection Specialists
- Types it onto forms, enters into appropriate data systems i.e. KIDS.
- Gathers, assesses, and verifies information obtained from customer and other sources and then requests additional information from customers if needed.
- Answers inquiries from customers based on information found in the computer system and the paper file.
- Identifies available agency and community resources to meet individual consumer needs through continued contact with the resources and Resource facilitator.
- Directs/refers customers to available resources according to regulatory and policy requirements.
Click on the link to download position description: http://content.dcf.ks.gov/hr/careers/K0050202.pdf
Qualifications
Education: High School Diploma or equivalent
Minimum Qualifications: High School diploma or equivalent, valid driver's license
Preferred Qualifications:
- Customer Service experience in a professional setting, Social Service Setting a plus
- Ability to support staff with good communication skills, precise language skills, accurate grammar skills and developed tracking methods.
- Work experience in direct customer service.
- Routine work experience in office support/clerical work including basic computer skill and software application skills.
Post-Offer, Pre-employment Requirements: Security Clearance: A background check (KBI - criminal background, welfare fraud, driver's license and Child/Adult Abuse and Neglect Central Registry) is required for all positions with the Department for Children and Families (DCF) as a condition of employment, which may include fingerprinting and FBI check. Security clearance must be obtained prior to employment with DCF. Must maintain security clearance throughout employment.
Compensation:
$13.61/Hr
Veteran's Preference:
How to Claim Veterans Preference Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager. Learn more about claiming Veteran’s Preference: https://admin.ks.gov/offices/personnel-services/jobs/veterans-preference.
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
For more information on State of Kansas employment opportunities and benefits, visit the State of Kansas Career Portal at www.jobs.ks.gov.Position Summary & Responsibilities: The Human Services Assistant monitors the KIPS computer system in order to keep track of worker assignments; assigns intakes to Child Protection Specialists; assembles files for CPS staff which allows them to start investigations; accepts phone calls for CPS workers; is responsible for organization of the CPS file room; sends referrals for Foster Care, Family Preservation and Family Services.
INDWEST
Job Type: Full-time
Pay: $13.61 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Junction City, KS: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person