We are currently seeking an experienced Dispatcher to join our team based in Atlanta, GA location. This is a at home (Remote) based position.
About Us:
We are an award winning, Roadside Assistance provider that services members who are in need of a jump start, tire change, lockout service, battery installation, or fluid deliveries throughout the Southeast region of the country.
Job Summary:
Core duties and responsibilities include the following: (Other duties may be assigned)
* Answers incoming calls from motor clubs requesting road service on behalf of their members
* Takes down the necessary information needed and dispatches the call using company software to the appropriate road service technician.
* Makes outgoing calls to motor clubs/members when further information or an update to service is necessary.
Job Requirements
Education and Experience:
* High School or GED equivalent required
* 1+ years of equivalent experience required
EQUIPMENT REQUIREMENTS:
* Own a desktop, or laptop computer with at least 4GB of ram, a QUIET working environment and HIGH SPEED INTERNET access along with a backup internet source. Must have a secondary smart device as well (smart phone, or tablet)
Required Abilities and Skills:
* Previous dispatching experience.
* General automotive knowledge as it pertains to jump starts, tire changes, lockouts, and fuel deliveries
* Must be a problem solver when it comes to logistics, mapping, navigation and communication
* Ability to type faster than 35 words per minute
* Ability to work independently from home
* Must have multi-tasking ability
* Will be answering multiple phone lines and handling multiple situations at once
* Needs to be a TEAM PLAYER! Will be working side by side with many people; both local and abroad
Compensation and Benefits:
* Competitive market-based salary of $12-$13 per hour pending experience with the possibility of overtime pay on an as needed basis. Performance reviews granted on a quarterly to annual basis.
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Overtime
Experience:
- Dispatching: 1 year (Preferred)
Work Location: Multiple locations