Job Overview:
We are seeking a detail-oriented Front Desk Agent to join our team at a hotel to ensure the high standards we will come to be known for. The ideal candidate will have a background in hospitality and excellent communication skills.
We are a small boutique hotel aiming to be the first destination for all travel needs. As a smaller hotel (15 rooms) we desire someone with the passion and desire to help the business grow.
- Responsibilities:
- Register and assign rooms to guests
- Confirm phone and online reservations
- Respond to guest needs, requests
- laundry as needed
- Keep records of occupied rooms and guests
- Communicate pertinent guest information to designated departments
- Act as the primary point of contact for guests upon check in
Qualifications:
- Previous experience in customer service, front desk service, or other related fields
- Ability to build rapport with guests
- Strong organizational skills
- Excellent communication and customer service skills
- Ability to work independently and efficiently
- Proficiency in computer systems, including Microsoft Office and hotel management software is a plus
- Ability to remain calm and composed in high-pressure situations
Willingness to cross-train for other positions is a plus.
PLEASE DO NOT CALL OR SHOW UP TO THE HOTEL
Eagle River Lodge
11111 Old Eagle River Rd
Eagle River, AK99577 USA
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 20 – 40 per week
Benefits:
Schedule:
- Evening shift
- Holidays
- Morning shift
Work setting:
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Eagle River, AK 99577 (Required)
Work Location: In person