Overview:
Cococare Products has been manufacturing healthy and beauty aid products for over 50 years. We are seeking an experienced detail-oriented and organized Assistant to join our team. The ideal candidate will provide administrative support and assist in various tasks to ensure efficient operations within the organization.
Duties:
- Process customer orders received via EDI, fax, email, web and phone.
- Assist with incoming calls; handle customer inquiries and general questions.
- Help prepare documents for export (international) orders.
- Schedule trucks for outgoing and incoming shipments with various truckers.
- Analyze customer problems, claims and returns, process credits accordingly.
- Ensure excellent customer satisfaction by answering phone, returning phone messages, and responding to emails in a timely manner.
- Process purchase orders for components; work with vendors to ensure timely delivery of goods.
- Perform clerical duties such as filing, data entry, and organizing documents
The ideal candidate will have:
- Ability to handle heavy phone and email support.
- Experience in customer service and administrative duties.
- Strong writing, communication and analytical skills.
- Must be detailed oriented, have good organizational skills and be able to multi-task.
- Advanced skills with Microsoft Office.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
Schedule:
Work Location: In person