Job Summary:
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. If you have a passion for hospitality, excellent communication skills, and a friendly demeanor, we invite you to apply for this role.
Responsibilities:
- Greet guests in a professional and friendly manner upon arrival
- Assist guests with check-in and check-out procedures efficiently
- Answer phone calls and inquiries with professionalism and courtesy
- Handle guest requests and concerns promptly and effectively
- Process reservations accurately using our hotel's booking system
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
- Perform night audit duties as needed
Experience:
- Previous experience in hospitality management or a similar role is preferred
- Proficiency in phone systems and excellent phone etiquette
- Strong customer service skills with a focus on guest relations
- Familiarity with resort or hotel operations is a plus
Skills:
- Night audit proficiency
- Hospitality management knowledge
- Excellent phone etiquette
- Experience in resort or hotel environments
- Strong customer service orientation
- Knowledge of phone systems
- Ability to handle guest services effectively
- Understanding of hospitality industry standards
Compensation: $22.00
We offer competitive compensation and benefits, including health insurance, dental insurance, vision insurance, and opportunities for professional growth. If you are passionate about providing exceptional guest experiences, possess the required skills, and thrive in a fast-paced environment, we encourage you to apply for the Front Desk Agent position with us.
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Belvedere Tiburon, CA 94920 (Required)
Work Location: In person