Salary estimates are provided by the job posting site and not by Saddle Creek. Please apply and wage requirements/expectations can be discussed with a recruiter.
Department: Fulfillment Operations
Locations: Myerstown, PA
Position Description
The Client Services Supervisor leads the Client Services Team to manage assigned accounts as the primary link between the Client and operations. This role is crucial in developing and maintaining a positive and productive relationship with Clients while becoming an expert on the daily activities within each Client’s environment.
What you will do…
- Manage, develop, and lead the Client Services Team to achieve goals that align with SCLS’ strategic plan
- Support client relationships by becoming an extension of our Client’s business.
- Build strong rapport with partners to include managing relationships, setting expectations, and communicating status updates; develop and maintain a routine schedule for meeting with all clients, formally or informally, in person or by teleconference
- Collaborate with Managers, Supervisors, and Client Services Members to plan, develop, and implement policies/procedures for each Client to ensure facility, client services, and broad warehousing practices are followed
- Proactively identify process improvements that enhance the Client experience and streamline warehouse and call center operations; provide positive responses to problem resolution matters and ensure all relevant Saddle Creek departments are promptly included and kept up-to-date
- Develop client-facing service reports that that provide visibility to volumes, service commitments, etc.
- Ensure that all accounts are serviced within Client guidelines and SCLS’ policies and procedures
- Manage change and lead special projects. Create formal project plans, for new and existing Clients to ensure initiatives and post-meeting communication is prompt and well-executed
- Support the Fulfillment Team with processing, issuing, and mailing daily, weekly, and month-end customer reporting, billing, and collection correspondence
Our ideal candidate would have…
- High school diploma required
- Bachelor’s degree a plus
- At least 2 years of experience in customer service/account management role, preferably, within a direct-to-consumer eCommerce environment
- Proven history of providing exceptional customer service, which assists in the development and retention of clients
- Proficiency in Microsoft Office applications; Word, Excel, and PowerPoint
- Ability to read, analyze, and interpret policies and contracts
- Ability to multi-task, problem-solve, prioritize, and work under pressure
- Knowledge of Softeon WMS experience is a plus
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- What is your target salary range?
Education:
- High school or equivalent (Preferred)
Experience:
- Client Support: 3 years (Preferred)
- Fulfillment or Distribution: 3 years (Preferred)
- Leadership: 3 years (Preferred)
Work Location: In person