Job Summary:
The Customer Service Representative will take calls on behalf of our clients, following a script and Call Center Guidelines. They will provide the best possible Customer Service and assist our Consumers in confirming Qualifications, connecting, and transferring Consumers to our Clients.
Training Start Date: 7/9/2024
Shift: 10:30am - 7:00pm EST Mon-Fri
Pay Rate: $13/Hr
Call Center Representative Responsibilities:
- Takes inbound and makes outbound calls with customers.
- Responds to questions and concerns about products or services their company offers (Mostly by qualifying consumer and handing off to specialist).
- Following call center “scripts” when handling different topics.
- Follow all company policies and procedures (QA, Attendance, Company Handbook).
- Provide the best possible Customer Service.
- Expected to check and read Teams and work emails throughout the day.
- Expected to have working Internet and a Quiet workspace.
- Assist with any additional work as needed.
Required Skills/Abilities:
- Excellent communication skills.
- Excellent interpersonal and customer service skills.
- Excellent customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to function well in a high-paced and at times stressful environment.
- Must have working internet and a quiet workspace.
Benefits:
- Medical
- Dental
- Vision
- Supplemental
- Life
- Pet
- Legal Shield
Education and Experience:
- Minimum Requirement is a High School Diploma or GED.
- 2+ years Customer Service Experience Preferred.
- Authorized to work in the United States for any employer. We use E-Verify.