Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Duties:
- Answer incoming customer inquiries via phone, email, and chat
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges
- Resolve customer complaints in a professional manner
- Upsell products or services to customers when appropriate
- Conduct outbound calling campaigns to follow up with customers
Qualifications:
- Strong phone etiquette and communication skills
- proficiency in English and Spanish is a plus
- Ability to analyze customer needs and recommend suitable solutions
- Experience in sales or customer service is preferred
- Proficient in data entry and CRM software
- Multilingual abilities are advantageous for this role
Benefits:
- Competitive salary
- Opportunities for career growth and advancement within the company
- Training provided to enhance customer service skills
If you are a proactive individual with excellent communication skills and a passion for delivering top-notch customer service, we encourage you to apply for the Customer Service Representative position.
Job Type: Full-time
Pay: $20.00 - $21.58 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Commute:
Ability to Relocate:
- Gonzales, TX: Relocate before starting work (Required)
Work Location: In person