Enterprise Mobility has an exciting full-time opportunity for a Customer Service Representative! This position's hourly pay is $18.61/hour and is located at the Waikiki Enterprise location(s) 96815.
The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular full-time which include the following benefits:
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Paid time off
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Employee discount
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Retirement savings plan including 401k with match and profit sharing
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Health Insurance
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Life Insurance
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Dental Insurance
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Vision Insurance
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Training and development
As you are considering a position with Enterprise Mobility, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority.
Responsibilities:
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Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
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Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
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Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
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Meet and greet customers in a friendly and timely manner
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Provide directions and general assistance
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Assist to assess condition of rental upon return
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Process returns, check-ins and exit kiosk transactions
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Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
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Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
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Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
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Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
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Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications:
Must be at least 18 years old
Must have a valid drivers license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
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Apart from religious observation, must be able to work a full-time, flexible schedule of 40 hours per week which includes weekends and holidays