AllSTEM Connections is looking for an Application Support located in Plano Texas
Job Title: Application Support
Work Permit: Applicants must be legally authorized to work in the U.S. without sponsorship. The Company is unable to sponsor or take over sponsorship of an employment visa.
Location: Plano Texas
AllSTEM is committed to guiding your career progression and to transforming the way hiring happens. We are big believers in that people matter and a job search should be effortless and enjoyable. If this sounds like the process, you are looking for then.
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Application monitoring infrastructure using Splunk or Dynatrace, servers, databases, distributed batch jobs and supporting sustained resiliency, disaster recovery and high availability events
Triage Distributed and Mainframe applications and Middleware Platform related Incidents
Infrastructure Management Deep Knowledge ( Unix / Linux , DB Oracle ,Kubernetes,Cache ,Middleware , MQ , LTM, GTM , AWS EC2 , AWS Containers , AWS Lamda, Casandra, Redis Cache )
Incident and Problem Management functions (i.e. responding to service requests from Client-facing support team, Operations, Risk/Control partners, etc.)
Perform Unix Shell, PERL, Bash scripting as required.
Analyses of Issues around complex tech stack applications Unix / Linux , DB Oracle ,Kubernetes,Cache ,Middleware , MQ , LTM, GTM , AWS EC2 , AWS Containers , AWS Lamda, Casandra, Redis Cache and triage for issue resolutions.
Run job scheduler like CTRL-M
Troubleshoot technical issues (Java/J2EE, .Net, or Cloud) and escalate and work with appropriate technology teams to provide solutions
Incident Management (coordinate incident management coverage
Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process
Provide end-to-end view of issues for objectivity and ability to be a single voice for line-of-business
Influence senior technology leads across organizations to ensure timely resolution of incidents
Job responsibilities
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Troubleshoot technical issues (Java/J2EE, .Net, Cloud etc) or escalate and work with appropriate technology teams to provide solutions.
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Monitor infrastructure, servers, databases, distributed batch jobs.
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End to end view of issues for objectivity
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Support Sustained Resiliency, Disaster Recovery, and High Availability events.
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Coordination and communications during critical outage situations
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Single voice for our line of business and for cross line of business incidents
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Influence senior technology leads across organizations to ensure timely resolution of incidents
Required skills
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Experience in troubleshooting, resolving, and maintaining information technology services
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Demonstrated knowledge of applications (distributed, Mainframe, Middleware) or infrastructure in a large-scale technology environment both on premises and public cloud
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Troubleshoot technical issues (Java/J2EE, .Net, or Cloud) and escalate and work with appropriate technology teams to provide solutions
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Experience in observability and monitoring tools and techniques
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Proficiency in Infrastructure management ( Unix / Linux , DB Oracle ,Kubernetes,Cache ,Middleware , MQ , LTM, GTM , AWS EC2 , AWS Containers , AWS Lamda, Casandra, Redis Cache,HAProxy
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Experience in building monitoring dashboards through Dynatrace and ability to triage application performance through deep diving using Dynatrace.
For temporary assig
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AllSTEM Connections is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf