Walking into the TMS office you instantly feel the energy of our team. The bright and colorful space creates a casual happy environment. The connection you feel from the smiling faces and team comradery will make you feel right at home.
This Sales Representative role provides up to 3 weeks of vacation your first year PLUS sick pay, and health benefits that kick in within 30 days.
Sales Representatives reach out daily to existing TMS customers that may have a benefit for refinancing their home. You will deliver transfers to a TMS strategic partner who will work with the customer on their financing needs.
About TMS
Founded in 1997, TMS is a national company headquartered in the Greater Phoenix Metro area. Housing a variety of customer-facing roles as well as many specialized mortgage and loan servicing roles, our newly remodeled, beautiful, and ideally centralized office sits on over 77,000 sq ft of land to accommodate our rapid expansion and specialized business needs. Our office features built-out offices, conference rooms, break rooms, lounge areas, cafeteria, a beautiful lobby area and other spaces required for company functions. We take pride in being an innovative, autonomous, customer-service focused, and tech-oriented company. By living our Core Values of People Matter, Inspiring Leadership, Strength of Character and Rock Solid Service, we have created a culture of excellence that strives to provide the one thing that all of our customers seek: The Perfect Customer experience!
Who we are
We are a different kind of company. We speak a different language. We do business in a different way. And we’re on a mission to Grow Happiness. How do we do it? By believing in Pink Unicorns. And executing our daily work in a way that allows our customers to experience joydom. Those are the kinds of things that set us apart from everyone else.
Duties and Responsibilities
- Make 350+ outbound calls daily to TMS customers to engage them on potentially refinancing their home mortgage
- Answer 15-20 inbound calls daily
- Pre-screen potential borrowers by confirming basic information
- Establish and maintain a friendly rapport with customers and overcome objections by understanding their goals and interests
- Transfer interested consumers
- Deliver exceptional customer service to potential and existing customers
- Maintain quality customer service at all times by following all company established protocols and articulate service options and resolutions to TMS borrowers
EEO Statement:
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job Type: Full-time
Pay: $36,300.00 - $42,500.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
Ability to Commute:
- Phoenix, AZ 85034 (Required)
Work Location: In person