Domestic Violence Action Center is looking for a HELPLINE SPECIALIST.
We believe all persons should be treated with equality, dignity and fairness. With high quality and culturally sensitive programs, delivered with integrity and compassion we are creating safety and self-sufficiency for survivors and their children.
The Domestic Violence Action Center is seeking a Full Time Helpline Specialist/advocate.
- Full time position M-F, 8:30-4:30 pm, downtown Honolulu.
- Benefit package includes 100% paid; health, dental and vision insurance with UHA.
- 14 paid holidays
- Birthday Off
- 401K options with Mutual of America
- Paid Time Off
- Pet Insurance
- Flexible Spending with PIOPAC
Some Qualifications and Responsibilities include:
- Bachelor’s degree or 1 year experience working on helpline/hotline.
- Knowledge or education of the dynamics of Domestic Violence.
- Helpline Specialist must be proficient in Outlook and computer literate.
- Highly organized with ability to multi-task.
- HELPLINE Specialist will provide helpline coverage as assigned.
- HELPLINE Specialist will thoroughly assess the needs of callers and process inquiry calls.
- HELPLINE Specialist will screen and deliver referrals to the legal team for TRO and divorce/paternity representation; and to advocates for longer-term support services; provide referrals and procedures for obtaining temporary restraining orders and applying for child support; reporting child abuse and using the justice system.
- HELPLINE Specialist will administer a risk assessment, as necessary, for callers.
- HELPLINE Specialist will provide safety planning and crisis support to callers, as necessary.
Job Type: Full-time
Pay: $44,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Weekly day range:
Work setting:
Work Location: In person