The Field Technician position is a key role at Charlotte Exterior Services, You are the “tip of the spear” when it comes to serving our customers. Your quality of service, friendly demeanor, attention to detail and professionalism go a long way in making Charlotte Exterrior services a memorable company in the eyes of our clients.
The Field Technician represents the future leadership of Charlotte Exerior Services LLC's Operations Department. FieldTechnicians’s who show a willingness to learn new things and effectively put them into practice have an excellent opportunity to pursue a greater role with Charlotte Exterior Services.
A clean driving record is a requirement for the field technician role. If you meet the following requirements and would like to pursue a career with Charlotte Exterior Services, send an email with your Name, contact info, and a short paragraph of what would make you successful as a Field Technician at Charlotte Exterior Services and what your personal goals for frowth are to :
info@charlotteexteriorservices.com
Production
- Efficiently work in a crew of one to three, doing your part to ensure that all Charlotte Exterior Services standard operating procedures are followed.
- Assist Crew Leader in timely arrival and completion of all scheduled work each day.
- Assist Crew Leader in appropriate load-out of work vehicle(s) each day.
- Look for opportunities to increase daily revenue through simple up-sells and additional scheduled work (when ahead of schedule), under the direction of the Crew Leader.
- Do your part to help your team meet revenue targets each day.
- Ensure that all your personal work meets or exceeds Excellent Exteriors’ quality standards.
Customer Relations
- Do your part to ensure that each customer is extremely pleased with the experience.
- Follow all standard operating procedures and customer service principles.
- Conduct yourself in a professional and pleasant manner at all times.
Operations
- Do your part to make sure all equipment is loaded up and accounted for before leaving the shop or a jobsite.
- Ensure that you follow all Charlotte Exterior Services standard operating procedures to the letter
- Fulfill assignments given to you by the Manager and Crew Leader such as the Vehicle Loadout Checklist and the Vehicle Appearance Checklist.
- Look for opportunities to assist your Crew Leader by working independently and taking initiative.
- Work to improve your skills in all areas of service every day
- Progress through Charlotte Exterior Services 5-Star Certification Program and work toward becoming a Crew Leader.
Key Skills And Qualities
The Field Technician must display a number of key skills and qualities to be effective. This is a fast-paced work assignment. Most importantly, the Field Technician must be able to assist the crew leader in caring for our customers in an exceptional way at all times, regardless of circumstances. An effective Field Technician will be able to always carry out all Charlotte exterior Services standard operating procedures while completing tasks in an efficient and productive manner.
Below are some key qualities that the Excellent Exteriors’ looks for in Field Technician candidates:
- Ability to work individually or with a team and meet daily, weekly, and monthly goals.
- Timeliness and reliability
- Hustle, initiative
- Positive, friendly demeanor, even when faced with negativity
- Professional appearance and personal hygiene
- A desire to learn new things and make rapid advancement, not only with Charlotte Exterior Services, but in life.
- Humility and teachability
- A love for serving others
- Ability to work outside in all types of weather conditions
Compensation
Excellent Exteriors compensates Field Technicians in a unique way that rewards high performance.
Each technician will start with a base hourly rate. These rates will range from $18-20/hour for Field Techs, and $18-$25/hour for Crew Leaders. This rate will be subject to typical overtime rules as set by North Carolina Labor laws.
On top of the base hourly rate, technicians will have the opportunity to earn weekly Production and Achievment Bonuses. These bonuses are tiered, and kick in when technicians achieve Reported Revenue Targets for the week.
Job Types: Full-time, Contract, Temporary
Pay: $18.00 - $25.00 per hour
Benefits:
- On-the-job training
- Opportunities for advancement
- Paid training
Compensation package:
Payment frequency:
Schedule:
- 8 hour shift
- Weekends as needed
Ability to Commute:
Ability to Relocate:
- Charlotte, NC: Relocate before starting work (Required)
Work Location: In person