Title: Regional General Manager
Reports To: Regional Operations Manager
Based out of: Wayne County, MI
About Us:
We are a franchise company with locations across the United States. We are continually expanding and are looking for individuals who like to think outside the box, utilize their entrepreneurial skills, expand their horizons and grow with us.
The Position:
Regional General Managers are the foundation for a safe and functional operating environment for both the team and guests. The Regional GM provides the necessary leadership and structure for day-to-day operational functions as well as ensuring the business is delivering on all fronts.
Duties & Responsibilities:
General Administration
● Completely understands the Franchise Operations Manual and is responsible for ensuring all aspects of daily operations conform with franchise policies and standards.
● Generates all required reports accurately and submits on time.
Marketing, Programs and Events
● Acts as an ambassador, creating goodwill toward the brand.
● Evaluation and decision making regarding donation requests, business partnerships or community involvement.
● Oversee creation and ordering of marketing collateral and office supplies.
● Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
● Develop, plan and carry out facility marketing, advertising and promotional activities and campaigns.
● Pricing special events
● Create, schedule and manage new programs or events
● Develop fresh ideas for new programs
● Oversee event staffing plans
Financial
● Performs and/or oversees regular inventory procedures, including ordering, taking physical inventories, controlling waste, etc.
● Implements strategies for improving cost controls.
● Financial budgeting and control of all programs & special events
● Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with facility policies and procedures.
● Compile and balance cash receipts at the end of the day/shift
● Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
Operational
● Implements and monitors a workplace safety program.
● Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
● Ensure that all customers are receiving the proper service according to company standards.
● Ensure that all food and products are consistently prepared and served according to the facility’s recipes, portioning, cooking and serving standards.
● Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
● Oversee the health and safety of customers and staff
● Fill in where needed to ensure guest service standards and efficient operations.
● Supervise and participate in cleaning.
● Monitor and report of capacity utilization and profitability and making recommendations for improving each
● Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the facility’s preventative maintenance programs.
● Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the facility’s receiving policies and procedures.
● Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the facility, employees and guests.
● Resolve customer complaints.
● Maintain and apply for all licenses, certification or other regulatory requirements.
Technology
● Master the point-of-sale, online booking and event scheduling software.
● Oversee the following systems: security, A/V, phones and email.
Staff Management
● Make employment and termination decisions.
● Develop and foster a work environment where all employees are free from harassment of any kind.
● Continually strive to develop your staff in all areas of managerial and professional development.
● Oversee and ensure that facility policies on employee performance appraisals are followed and completed on a timely basis.
● Be knowledgeable of facility policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
● Schedules and conducts periodic meetings with employees to discuss and/or correct problem areas or areas of concern.
● Identify and train leaders for each department
● Train and develop management team, supervisors and hourly staff
● Conducts & attends weekly meetings
Other duties as assigned by owners or needed by the business
Qualifications:
● Be at least 21 years of age.
● 5 years management experience
● Cash management experience.
● Event management experience.
● Possess great communication skills
● Have knowledge of service and food and beverage, generally involving at least three years of facility operations and/or assistant management positions.
● Possess excellent basic math skills and basic computer skills and POS system understanding.
● Be able to work in a standing position for long periods of time (up to 8 hours).
● Be able to reach, bend, stoop and frequently lift up to 50 pounds.
● Must have the stamina to work 50 to 60 hours per week
Compensation:
● Commensurate With Experience + Bonus Structure
● Family Health Benefits
● 401k with Company Match
Job Type: Full-time
Salary: $80,000.00 - $85,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
Experience level:
Restaurant type:
Shift:
- 10 hour shift
- Day shift
- Evening shift
Weekly day range:
- Every weekend
- Monday to Friday
Ability to commute/relocate:
- Wayne County, MD: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $80,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
Experience level:
Restaurant type:
- Casual dining restaurant
- Fast casual restaurant
- Quick service & fast food restaurant
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Experience:
- Management: 3 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Relocate:
- Wayne County, MI: Relocate before starting work (Required)
Work Location: In person