Responsibilities:
- Receive high volume of inbound calls as well as make outbound calls to existing patients.
- Ensure screening all calls to quickly identify the caller’s needs and efficiently provide the
- most effective solutions.
- Effectively use critical thinking skills to solve problems for callers (patients, hospital staff, PCP office staff….) while consistently using the highest level of customer service; troubleshoot any urgent calls and situations.
- Follow communication ‘scripts’ when handling different topics.
- Proactively gain and maintain a full understanding of Tarlani’s portfolio of products and
- services.
- Create and maintain a patient satisfaction log (feedback – complaints, compliments).
- Maintain positive attitude and empathy when working with colleagues and patients.
- Create/maintain a log for calls received and categorize them based on the nature of the calls.
- In collaboration with the IT department, gather data, prepare call center dashboard (report) and present it to the line manager.
- Ensure Call Center compliance with Tarlani policies and procedures.
- Ensure that all requests for services are responded to in an appropriate and timely manner.
- Attend and participate in all in-service training as necessary.
- Comply with all Company policies and procedures as applicable.
- Other duties as assigned.
Other:
- Prolonged or considerable walking or standing. Able to lift supplies and equipment. Considerable reaching, stooping, bending, kneeling or crouching. Visual acuity and hearing to perform required tasks.
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift, 9:00AM-5:30PM
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Experience:
- Call center: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Work Location: In person