Job Overview
This position is primarily responsible for delivering the highest level of customer service possible. It is also responsible for developing and executing NWSA’s marketing plan with the assistance of the Marketing and Communications Committee and maintaining external documentation.
Principle Duties and Responsibilities
- Act as primary point of contact for stakeholders in a variety of formats (phone, email, live chat) and take appropriate and timely resolution action.
- Develop and produce content for a variety of printed and digital communications.
- Develop and implement the NWSA's marketing plan, which may include social media, website management, and email communication; promote the NWSA's brand; oversees use of NWSA marks and logo to ensure consistency and brand messaging.
- Update, revise, and manage web content and external documentation; perform regular reviews of website pages and content to ensure accuracy, timeliness, and relevance.
- Facilitate meetings, monitor progress, and prepare meeting agendas, reports, and minutes for Marketing and Communication Committees.
- Coordinate teams of SMEs.
- Monitor progress on projects assigned as lead staff.
- Maintain security of confidential test, candidate, and vendor information.
- Make presentations regarding projects assigned as staff lead.
- Participate in the planning, coordination, execution and evaluation of NWSA events and presentations.
- Assist in preparing and filing ANAB application submissions and responding to inquiries from ANAB and its assessors.
- Perform other job-related duties as assigned.
Critical Attributes
- Deep understanding of communication effectiveness theory and best practices.
- Thrives in a self-directed environment.
- Strong communication skills, both oral and written.
- Strong collaborative skills, but decisiveness within assigned areas of responsibility.
- Sound financial management skills for the implementation of the annual budget within assigned areas of responsibility.
- Detail oriented with sound organizational skills including goal setting, clearly defining objectives, and performance tracking.
- Good judgment, problem solving, and a proven ability to prioritize tasks and objectives.
- A proven ability to complete and implement projects and initiatives.
- Bi-lingual (Spanish/English) is strongly preferred.
Critical Success Factors
- Self-starter with a positive attitude and strong interpersonal skills.
- Ability to work with and through numerous industry leaders and stakeholders with a wide diversity of perspectives and personalities.
Travel
- Location is home-based/virtual but requires adequate workspace and network connectivity.
- Travel is required periodically.
Education and Experience
- Bachelor’s degree, with a minimum of three (3) years of work experience in customer service, marketing, or communications.
- A proven record of successfully collaborating in a team and working with subject-matter experts.
- Knowledge and experience in the communications industry.
- Experience in nonprofit or association environments is strongly preferred.
Job Type: Full-time
Pay: $52,000.00 - $77,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
- Work from home
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: Remote