Seeking a highly motivated HVAC Customer Service Representative (CSR) for a growing company.
Capital Heating, Cooling, Plumbing, Electric provides a motivating working environment where your efforts are recognized and rewarded!!
Customer Service Representatives must possess a diverse skill set, able to multi-task, work well under pressure and make sound judgement calls. Each CSR is accountable for ensuring this happens during every single client interaction.
Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability.
What you’ll be doing:
- Receive high volume of inbound calls as well as make outbound calls to existing clients, booking appointments at a high conversion rate
- Able to quickly identify the client’s request or concern and efficiently provide the most effective solution
- Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution
- Proactively gain and maintain a full understanding of our portfolio of products and services
- Efficiently enter accurate and detailed records of client interactions and actions taken
- Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts.
What we’re looking for:
- 1-3 years of Call Center experience, HVAC Industry experience is a plus
- Ability to talk and type accurately; typing speed of at least 45 wpm
- Dedicated to providing superior client service
- Ability to manage multiple priorities within a fast-paced environment
- Strong judgment skills to help customers and make sound business decisions
- Proficient in Microsoft office Products, experience with SERVICE TITAN a plus
- Satisfactory passing of mandatory pre-employment drug screen & background check
PHYSICAL DEMANDS:
- Regularly required to sit; use hands to handle or feel and type
- Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolving issues
- Frequently required to reach with hands and arms
- Occasionally required to stand; walk and stoop, kneel, crouch, or crawl
- May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
- Have you ever used Service Titan?
Experience:
- Customer service: 1 year (Required)
Ability to Relocate:
- Lacey, WA 98503: Relocate before starting work (Required)
Work Location: In person