The Retail Supervisor plays a critical role in the store and/or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front-line part-time retail team (Retail Associate/ Retail Lead). The Retail Supervisor will drive results through coaching to carry out operational excellence expectations.
The Retail Supervisor will work a full-time schedule including days, nights, weekends, and extended hours on game day and during events.
General Duties and Responsibilities:
- Drive sales results by consistent execution of daily operations
- Support back-of-house operations; maintain stockroom organization.
- Demonstrated proficiency in Fanatics and Retail operation systems including but not limited to POS, OpSuite, My Playbook, Service Now, and OKTA
- Make recommendations to the Leadership team when making decision including but not limited to; revenue targets, per cap, and UPT (unit per time)
- Work with Retail Associates to ensure an exemplary fan experience.
- Communicate expectations for assignments and projects to the part-time retail team (Retail Associate/ Retail Lead)
- Provide training and assistance to all part-time retail team (Retail Associate/ Retail Lead)
- Coach part-time retail team (Retail Associate/ Retail Lead) based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience.
- Encourages and models Fanatics Values
- Perform Manager on Duty responsibilities.
Education, Experience, and Requirements
- Minimum 18 years of age.
- Minimum two years working in retail or sales preferred.
- Ability to work independently and responsibly in a fast-paced environment.
- Foreign language skills are a plus.
Job Knowledge, Skills, and Abilities
- Possess a fun, outgoing, confident, professional demeanor.
- Prior leadership experience preferred.
- Ability to work well with all levels of management, build partnerships, and coach teams.
- Ability to anticipate and solve problems and act decisively.
- Ability to represent Fanatics/League/Team Values and standards.
- Ability to balance, prioritize, and delegate multiple projects while remaining calm under pressure.
- Strong communication, literacy, and numeracy skills
Physical Demands:
- Regularly required to sit stand, reach, bend, and move about the facility as needed.
- Must be able to lift and carry up to 30 lbs.
- Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if the assigned location is outside of the shop.