Full Job Description
Description:
Holiday Inn Express & Suites Charlotte -Southwest is looking for a Experienced Night Auditor and to join our team!!
Role expectations:
- Run audit reports and journals from all credit card and computer systems.
- Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations.
- Make corrections and adjustments and handle any computer issues that may arise.
- Review and correct discrepancies in the Front Desk System.
- Attend required Hotel meetings.
- Projects and assignments are completed thoroughly, professionally, and with care.
- Adjusts to high-pressure conditions and is open to change.
- Assumes responsibility for personal growth and development.
- Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
- Conveys company information, decision, or problems to appropriate parties on a timely basis.
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly..
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking
- All other duties assigned by Hotel Management Team
Requirements:
Job Requirements
- Pushing, bending, stooping, upward reaching, manual dexterity.
- Hearing, writing, typing.
- Other duties may be assigned by the immediate supervisor or General Manager.
Additional responsibilities specific to you are:
- Opera operating system experience required.
- Effectively communicate with guests and associates.
- At least one year of relevant experience preferred.
- NO PHONE CALLS PLEASE
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
Work setting:
Experience:
- Hotel experience: 1 year (Required)
- Opera PMS: 1 year (Required)
Work Location: In person