```Duties```
- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns about their personal insurance policies.
- Make outbound calls to follow up with customers or provide additional information as needed.
- Accurately record customer requests and update account details.
- Utilize phone etiquette to ensure professional and courteous communication with customers.
- Analyze customer needs and provide appropriate solutions or recommendations.
- Upsell products or services to maximize sales opportunities.
```Requirements```
- Strong customer service skills with the ability to empathize and resolve customer issues.
- Proficient in data entry to accurately record and update customer information.
- Excellent phone etiquette and communication skills.
- Ability to analyze customer needs and provide appropriate solutions.
- Previous experience in a customer service role is preferred.
-A P&C Insurance License will need to be obtained, on the job training and time to complete study will be provided.
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on business needs.
Please submit your resume highlighting your relevant experience for consideration.
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Pittsburgh, PA 15237 (Required)
Ability to Relocate:
- Pittsburgh, PA 15237: Relocate before starting work (Required)
Work Location: In person