Front Desk Coordinator
Are you great with computers and people? Are you detail oriented? Are you motivated to help others?
If that is you, this is the job for you!
Our team at Central Illinois Institute of Balance (CIIB Physical Therapy) is looking for a Front Desk Coordinator to provide exceptional care to our patients. Full-time applicants may be given priority, but part-time applicants are also encouraged to apply!
About CIIB:
We are a private practice, multi-specialty outpatient clinic based in Normal, Illinois. We provide physical therapy, audiology, and massage therapy services.
We are dedicated to the evaluation and treatment of balance, dizziness, and vestibular disorders for over 15 years. We also provide patient-centered care for pelvic pain and dysfunction, sports injuries, post-surgical rehabilitation, and other orthopedic and chronic pain conditions.
We take pride in serving our patients in accordance to our core values of community, quality, communication, and compassion.
Our entire team strives to provide high-quality care and we focus on making our patients (and each other) feel welcome and part of a community. We’re looking for a customer-service superstar to be part of our growing team.
Desired Qualifications:
- 5+ years of demonstrated high-level computer proficiency and ability to quickly learn new applications and programs
- 5+ years of customer service experience
- Ability to multi-task and switch working modes with ease in a fast-paced environment
- Ability to manage stressful situations and de-escalate conflict
- Ability to self-direct work and take initiative
- Ability to coordinate tasks to completion
- Some college and / or an associates degree strongly preferred, but not required
- 3+ years of medical office assistant / front desk experience preferred, especially from a physical therapy setting, but not required
- Experience using EMR systems preferred
- Desire to provide exceptional care to our patients and be a team player
Benefits
- Paid on-site training
- Outpatient healthcare facility setting
- Values-driven work environment
- Health insurance (for full-time employees)
- Dental insurance (for full-time employees)
- Simple IRA with employer contributions (for full-time and part-time employees)
- Paid Time Off (PTO) accrual and roll over
To apply, please do the following:
- Submit your resume
- Complete the skills test(s) built into the Indeed application
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person