What You’ll Love About Working Here
At United Group Alliance, our family-oriented culture has created an environment our employees feel welcome in. A few of our employees recently celebrated 12-year milestones and our newest employee has been with us for 3 years. We take great pride in open communication and creating a friendly, enjoyable work environment.
What We Are Seeking
This part-time Commercial Lines Customer Service Representative (CSR) will be a dedicated resource to our department referred to as AccessPlus and work closely with our Commercial Lines Placement Specialist. The primary focus will be to assist in the placement of commercial lines business so carrier appetite knowledge will be key. Other responsibilities will include system entry of new accounts, service processing on existing accounts, and sending appropriate correspondence to our member agencies. This role will provide many opportunities for growth and development. An individual with strong communication and organizational skills coupled with a desire to learn while assisting others will thrive in this job.
Job Responsibilities
- Update agency management system (AMS360 is preferred but will consider ANY agency management system experience).
- Rate policies.
- Process renewal and other service orientation documentation.
- Respond to member agent inquiries for updated billing information or claim status in a timely manner.
- Process policy changes.
- Issue certificates and other policy documentation.
- Normal work week will be based on a_ minimum_ of 18 hours per week with input & flexibility on final schedule.
Minimum Requirements
- High School Diploma (or equivalent)
- License: Property & Casualty (any state)
Preferred Skills
- License: Property & Casualty (OH)
- Management & Rating Systems: AMS360, Carrier Rating Systems
- Computer Skills: MS Outlook, MS Excel, Windows 10, MS Word, MS Teams
- Languages: English
Job Type: Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: 18 – 24 per week
Benefits:
- Flexible schedule
- Work from home
Weekly day range:
Work setting:
Work Location: Remote