The primary purpose of this position is to provide casework support to Rehabilitation Counselors in the Greensboro Unit office. The position serves as an Administrative Specialist aiding the Counselor and Casework Technician in covering five counties working indirectly/directly with adults and high school students who are deaf or hard of hearing, however some of the individuals may have physical, developmental disabilities and/or mental health disabilities.
The position also provides administrative support to Rehabilitation Counselors that supports the Guilford County public school system. Administrative support is also provided to managerial, supervisory, professional, and para-professional staff located in this office, and interact with outside agencies, organizations, and vendors, as is needed to assist eligible persons with disabilities to achieve identified goals. The job involves a variety of support functions to include, but not limited to, clerical and accounting tasks, receptionist duties, casework assistance, office operations and records management.
Job responsibilities include the following:
- Process authorizations as directed and record invoices, file documents, follow up with vendors, and prepare routine and ad hoc reports as needed.
- Serve as receptionist for the office, which requires daily contact with the public and answering the telephone.
- Be one of the point of contacts for clients/potential clients and maintain knowledge of the services not only of DVR but other public agencies.
- Interact with clients to obtain information at referral for the purpose of completing the initial application and/or providing services during the rehabilitation process.
- Gather and compile additional information as identified by the counselor to aid in providing sufficient information for the counselors’ assessment and eligibility determination.
- Make follow-up phone calls to customers to remind of scheduled appointments & process and distribute incoming and outgoing mail.
- Operate various office equipment – personal computer, printer, copy machine, fax machine, calculator, telephone, and other equipment as needed.
Selected applicant needs to have the means to travel as the job requires.
The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for persons with disabilities through customer partnership and community leadership.
About NC Department of Health and Human Services:
The North Carolina Department of Health and Human Services (DHHS) serves the needs of the most vulnerable of North Carolinians and to accomplish this, we hire only the most dedicated and caring individuals. Finding qualified clinical professionals to treat and care for our clients is a continual challenge as demand for services grows and the availability of providers struggles to keep pace. We are seeking a motivated individual who is up for this challenge and is dedicated to our mission of providing North Carolinians with the very best in clinical care.
Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Visit website for State Benefits