The Sales Lead aids in the opening and closing of the retail store in strict compliance with company policies and procedures, consistent with the short and long-term interests of the Company, its employees and the local environment in which we work and live. He/she will consistently provide our customers with the highest level of service and assist the store management team while monitoring the customer experience and driving sales. He/she must be knowledgeable of all products, promotions and company marketing initiatives.
DUTIES AND RESPONSIBILITIES:
Customer Experience:
- Greet all customers promptly and courteously as they enter the store.
- Direct customers throughout the store or to the specific area the customer requests. Find out the specific needs of each person that enters the store.
- Give accurate and current information about the product for all inquiries; if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store.
- Understand and effectively communicate the return policy.
- Maintain a positive and cheerful attitude and cooperate with teamwork.
- Apply the above standards to all phone inquiries.
Human Resources/Team Development:
- Instill in employees the meaning and importance of customer service as outlined in Be the Brand service program by observation, feedback and role modeling exceptional service.
- Responsible for partnering with Store Management Team to train and develop new sales associates.
- Inspire employees to contribute to the overall productivity of the store and lead by example.
- Promote a positive work environment by recognizing outstanding performance and maintaining a respectful work place.
- Communicate any special customer requests to management as it relates to product or service
Operations:
- Be personally available to all customers to communicate and identify their needs and address their questions and concerns.
- Ensures the sales floor is clean and organized at all times.
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
Weekly day range:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Retail Store Managers: 1 year (Preferred)
Work Location: In person